Policies & Downloads

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to maintaining the highest practicable standards of health, safety, and environmental management across all of its construction, engineering, property development, and real estate activities.

Our commitments under this policy are to:

• Protect the health, safety, and welfare of all workers, subcontractors, visitors, clients, and members of the public associated with our construction activities and managed properties.
• Comply with all applicable health, safety, and environmental laws, regulations, codes of practice, and client requirements applicable to our work in Ghana.
• Identify and assess health, safety, and environmental hazards and risks associated with our activities before and during project execution, and implement appropriate control measures.
• Ensure that all persons working under our authority are competent for the tasks they perform, are provided with appropriate information, instruction, training, and supervision, and are equipped with suitable protective equipment where required.
• Minimise environmental impacts from our construction, development, and property management activities including waste generation, noise, dust, water use, and materials sourcing.
• Investigate accidents, incidents, near misses, and environmental occurrences and take corrective action to prevent recurrence.
• Consult with workers and project teams on health, safety, and environment matters.
• Continuously improve our health, safety, and environmental performance through monitoring, review, and setting of objectives.

Senior leadership is responsible for the implementation of this policy. All staff, subcontractors, and project personnel are expected to actively support our health, safety, and environmental objectives.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to delivering construction, engineering, property development, and real estate services that consistently meet client requirements, applicable standards, contractual obligations, and regulatory requirements.

Our quality commitments are to:

• Understand client requirements clearly before commencing work and maintain open communication with clients throughout each project or service engagement.
• Plan and manage projects with discipline, ensuring that scope, programme, procurement, and quality requirements are defined, communicated, and monitored throughout the delivery process.
• Select and supervise subcontractors, suppliers, and service providers appropriately, ensuring that quality requirements are communicated and verified at each stage of the work.
• Inspect and document the quality of materials, workmanship, and finished work throughout construction and delivery activities.
• Respond promptly to defects, non-conformances, and client concerns and take corrective action.
• Maintain accurate project records and documentation in line with company practice and client requirements.
• Continuously improve our quality management approach through review, feedback, and experience.

Quality is a core value of FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD. Senior leadership maintains accountability for quality performance and supports the continuous development of quality practices across all activities.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD recognises that construction, property development, and real estate activities have the potential to impact the natural environment. We are committed to managing those impacts responsibly and to operating in a manner that respects and protects the environment.

Our environmental commitments are to:

• Comply with applicable environmental laws, regulations, and permit conditions relating to our activities in Ghana.
• Identify significant environmental aspects of our construction and development work and implement appropriate control measures to prevent or minimise environmental harm.
• Minimise waste generation on construction sites through efficient planning and materials management, and ensure that waste is disposed of responsibly and lawfully.
• Manage construction site impacts including noise, dust, vibration, and surface water runoff to protect neighbouring communities and the surrounding environment.
• Source materials responsibly where practicable and encourage suppliers and subcontractors to adopt environmentally responsible practices.
• Promote environmental awareness among our staff, subcontractors, and project teams.
• Continuously improve our environmental performance through monitoring, objective-setting, and review.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD is committed to conducting its business with integrity, honesty, and fairness in all dealings with clients, project partners, suppliers, subcontractors, regulatory authorities, and the public.

Our integrity commitments are to:

• Conduct all business activities honestly, transparently, and in compliance with applicable laws and regulations.
• Avoid conflicts of interest, and disclose any actual or potential conflicts of interest to relevant parties promptly.
• Not offer, pay, solicit, or accept bribes, kickbacks, or improper payments of any kind in connection with the company's business activities.
• Ensure that tendering, procurement, and contracting processes are fair, transparent, and consistent with applicable requirements.
• Treat clients, partners, suppliers, and workers with fairness and respect.
• Maintain accurate financial and project records and avoid misrepresentation in any business communication or submission.
• Report concerns about unethical conduct through appropriate channels and take corrective action where misconduct is identified.

Senior leadership maintains accountability for the company's integrity standards and is committed to a business culture grounded in ethical conduct and professional discipline.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD collects personal information through its website and communication channels for legitimate business purposes.

Information collected may include:

• Name, phone number, and email address
• Property enquiry details and construction project details
• Tender or contract enquiry details
• Uploaded documents, where applicable
• Messages submitted through website forms

We use this information to:

• Respond to enquiries and arrange property viewings
• Prepare quotations and review construction or tender opportunities
• Communicate with clients and prospective clients
• Improve our services and maintain business records

We do not intend to sell personal information to third parties. Information may be shared only where necessary for business operations, professional advice, service delivery, legal compliance, or project execution. FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD will take reasonable steps to protect personal information submitted through its website and official communication channels. For privacy-related questions, contact the company through its official contact details.

FELCHRIS CONSTRUCTION AND ENGINEERING CO. LTD values feedback from clients, property buyers, institutions, subcontractors, suppliers, and other stakeholders. We understand that construction and property-related services require clear communication, responsiveness, and accountability. Where concerns arise, we aim to address them professionally and promptly.

Our complaints and feedback commitments are to:

• Receive complaints respectfully and without unnecessary delay.
• Record the nature of the concern and the person responsible for follow-up.
• Review the facts before making a decision.
• Communicate clearly with the client or stakeholder.
• Take corrective action where the complaint is valid.
• Learn from complaints to improve future service delivery.
• Escalate serious matters to senior management.

Complaints and feedback may relate to workmanship, communication, timelines, safety, site conduct, property enquiries, documentation, or general service experience.

Clients and stakeholders may submit complaints or feedback through:

• Email: info@felchrisconstruction.com
• Sales / General Enquiries: +233 55 382 5947
• Management / Formal Enquiries: +233 55 826 9847
• The website contact form